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RETURN POLICY

 

  1. LEGAL RIGTH TO CANCEL
  2. REFUND
  3. DEFECTIVE PRODUCTS

 

 1. LEGAL RIGHT TO CANCEL

Accordin to Law, if you are contracting as a consumer, you may cancel this Contract at any time within 14 workable days from the date of delivery of your order.

In this case, we will refund the price paid for the products.

You will bear the direct cost of returning the product.

You can realise the right to cancel in any manner permitted by law, in any case considered perfectly exercised this right sending a document or by returning the products.

 

2. REFUND

In reference to current legislation, if you are registered as a customer, you can withdraw from the Contract at any time, in the time of 14 days from the date of delivery of your order.

In that case, you will received the price paid for the products purchased.

You will be responsible for product delivery costs.

You can exercise the right of withdrawal in any form permitted by law. It is considered valid by sending a withdrawal document or by returning products.

In attach the withdrawal document that can be sent back to us by email to andalucia@yaentucasa.com.

 

3. DEFECTIVE PRODUCTS

In cases where you believe that at the time of delivery the product does not meet the terms of the contract, you should contact us immediately to: andalucia@yaentucasa.com. Then, we we will tell to you how to proceed.

The refund or replacement item will be made as soon as possible and, in any case, within 30 days from the date we send you an email confirming that a refund or replacement item not as long as we received the defective item.

The amounts paid for products that are returned due to some defect or defect, where one exists, will be refunded in full, including delivery costs incurred to deliver the item. We will refund in the same form of payment that was used to pay for the purchase.