RETURN POLICY

 

  1. LEGAL RIGTH TO CANCEL
  2. REFUND
  3. DEFECTIVE PRODUCTS

 

 1. LEGAL RIGHT TO CANCEL

Accordin to Law, if you are contracting as a consumer, you may cancel this Contract at any time within 14 workable days from the date of delivery of your order.

In this case, we will refund the price paid for the products.

You will bear the direct cost of returning the product.

You can realise the right to cancel in any manner permitted by law, in any case considered perfectly exercised this right sending a document or by returning the products.

 

2. REFUND

In case of return, we will refund the price paid for the products.

Your right to cancel a Contract shall apply exclusively to those products that are returned in the same condition in which you received them. Please return the item using or including their original packaging. Should also include all the instructions, documents and packaging products. In any case, must submit with the product to return the ticket to be received at the time of product delivery duly completed. There will be no refund if the product has been used beyond simply opening the same or if it has been damaged, so you should be careful with the products while they are in your possession.

You must deliver the products in the same package in which it was received. Note that if you decide to return them on delivery we are entitled to charge you the expenses we incur. After reviewing the article will be contacted if you are entitled to a refund of the amount paid. We will refund as soon as possible and in any event within 30 days from the date you notified us of its intention to cancel, as long as we receive the returned product. Refund will be provided in the same payment method you used to pay for the purchase. If you have any questions, please contact us through consultas@yaentucasa.com

 

3. DEFECTIVE PRODUCTS

In cases where you believe that at the time of delivery the product does not meet the terms of the contract, you should contact us immediately to: andalucia@yaentucasa.com. Then, we we will tell to you how to proceed.

The refund or replacement item will be made as soon as possible and, in any case, within 30 days from the date we send you an email confirming that a refund or replacement item not as long as we received the defective item.

The amounts paid for products that are returned due to some defect or defect, where one exists, will be refunded in full, including delivery costs incurred to deliver the item. We will refund in the same form of payment that was used to pay for the purchase.